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Refund/Cancellation Policy

Salon Policy 

Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions.

BeautyOnDeck reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.

Cancellations

We ask that you give us at least 24 hours' notice if you need to cancel an appointment. Any cancellations with less than 24 hours' notice will result in full charges, and no additional bookings will be made until payment has been received because we turn away other customers to retain your reservation.

Complaints Procedure

We want every customer to be completely satisfied with the services they get at BeautyOnDeck.

We are aware that mistakes can occasionally be made, though. If this does occur, we'll work to correct the situation as soon as possible. If you are dissatisfied with the service you have gotten, this protocol explains how to bring it to our notice.

We will make sure that all grievances are investigated, recorded, and addressed when necessary to avoid recurrence.


The best and fastest way to solve any issue is to contact us right away by sending an email to hello@beautyondeck.com. 

Refund Policy - Services

A therapist with the necessary training administers our therapies. If you are unhappy with a therapy you received, please let the therapist know and follow the complaints procedure (described above). Although we do not offer refunds for any services, we will immediately look into your concerns and work to find a solution.

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